What should I do if I haven’t received my package and who will deliver my order?

Because the logistics delay could be affected by the severe weather conditions such as flood, typhoon, storm, earthquakes, customs clearance issue, strikes, war, transportation, public holidays and other issues. So we kindly hope you can wait within the expected delivery time.

 

Generally, the packages will be delivered by the local post office or local courier agent. Sometimes your package needs to be delivered by courier agent with a signature. If you missed the delivery, please contact the local courier agent/ post office to rearrange the delivery or they will ask you to pick up your package there with the tracking number.

 

If you don't receive it after the Expected Arrival Date, please feel free to contact us via  email. We will offer you a proper solution to decrease your losses.

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